Reviews For Sport Clips Haircuts of Kapolei

For Clients that have visited Sport Clips Haircuts of Kapolei recently, we are requesting your feedback in one of two ways:

  1. If you have a receipt and would like to submit your feedback directly to the store (and possibly receive a follow-up response), please click here.
  2. If you would like to share your experience so that other potential Clients can find out more about Sport Clips Haircuts of Kapolei, please click the "Write A Review" button on this page. You can even choose which category to review - Haircut, Stylist, Product, Service and Overall Experience. We can't wait to find out what you have to say - and we certainly hope to see you again soon!

NOTE: To authenticate the validity of the review, a valid email address is required and only reviews containing valid email addresses will remain posted. The email address will not be displayed with the review or visible to the public. To access our Reviews Policy, please click here.

Write a review

1 rating

Your new app is wasting people’s time! I checked in online and the app says my stylist will be available in 45 minutes. 5 minutes later, I got a text saying my stylist will be ready in 15 minutes. I tried to get there in time but I live 20 minutes away. My check in was cancelled as soon as I got there. So I had to check in again. The wait was one hour long. I’m so pissed! The lady at Kapolei Sports Clips was super rude about it too. Her name is Kimy and could care less with what I have to say. She blamed it on the new app and just ignored me after I was still talking to her. I get that they might be busy but a little compassion would go a long way. I overhead her talking to someone on the phone and she had the same attitude. She said the wait time was one hour long and hung up the phone. Zero compassion or customer service. I’m super disappointed with Kimy and the app.

5 rating

Nat, at the kapolei store in Oahu Hi, was super friendly, professional and gave me one of the best haircuts every! Super great gal. GO SEE HER FOR A GREAT HAIRCUT!!! VERY HAPPY CUSTOMER. :-)

1 rating

Less than a week ago I called about 10:25 am to see if they had an 11 am availability. They said they don't do reservations on the phone any more, I would need to go online myself and get on a wait list, she refused to add me to the wait list herself. She said there was no wait at the time so I showered and was in store by 11. Now there was 3 people ahead of me with an approximate 28 minute wait time. I waited for 20 minutes but had to get to work so I left. I commented on how bad the Customer Service was to Kimy & Jess, one of whom I had spoken on the phone with. After calling the store and speaking to your Employee I don't feel I should have to hang up and then go online myself to be put on a wait list. Your employees should be better at Customer Service. During these trying times I would expect your Business to be more Customer friendly and not have 2 of your employees spurt out " it's not our Policy ". I have enjoyed going to this particular Sports Clips in the past but I will now take my business elsewhere due to the attitude of these 2 women and your Policies that make me have to jump through to many hoops to get a simple haircut. Your competitors win and you lose out on $$$, not very smart in these economic times.

Rated 3.0 out of 5.0 based on 15 Client reviews

1
Christian B. | April 11, 2021 Service

"Your new app is wasting people’s time! I checked in online and the app says my stylist will be av"

5
Michael M. | December 3, 2020 Haircut

"Nat, at the kapolei store in Oahu Hi, was super friendly, professional and gave me one of the best h"

1
Darrell G. | August 24, 2020 Service

"Less than a week ago I called about 10:25 am to see if they had an 11 am availability. They said the"

1
Ash P. | July 5, 2020 Stylist

"Don't go to Gina. She literally ruined my son's hair and had the audacity to say that was what was o"

5
Robert K. | July 3, 2019 Haircut

"Lauren did a great job, very detailed and pleasant. "

1
Charlie C. | March 25, 2019 Overall Experience

"the Stylist Lauren t. Should start with a better attitude or shouldn’t work being a stylist at all t"

5
Kaimana F. | March 21, 2019 Overall Experience

"Went in for a haircut after a couple of months of not getting a haircut. Requested Nat who is very f"

1
kehau t. | March 17, 2019 Overall Experience

"this place was a dump...there was hair all over thw ground in the waiting area and on the counter wh"

5
Keoki K. | March 8, 2019 Overall Experience

"From walking into the door to getting walked out, I love everything about it. My stylist’s name is N"

5
S M. | March 8, 2019 Overall Experience

"Amazing. Just amazing. I’m blowin away from overall experience. Nat was my stylist for today and let"