Reviews For Sport Clips Haircuts of Kapolei

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1 rating

My stylist, Nawang, was very unprofessional and did a rush-job. She did not ask me for all the details of how I wanted my hair like key points; sideburns, rounded or square back, etc... It became much worse during the actual haircut process when she jabbed me quite hard with the clippers in the back of my neck. She didn't apologize and just continued on. I stopped her and felt for any bleeding and she said there was no blood and continued. The pain got worse and I kept feeling that spot to make sure there was no blood. It's been a few hours since my haircut and the spot which got hit is still throbbing. Unfortunately it didn't get much better. Since she was rushing through the whole process, she didn't let the scissors close completely as she trimmed the hair and kept pulling hairs out as she went along. I also have fine hair which usually needs to be wet before trimming, as I have been told by other stylists, but she trimmed dry which irritated. During payment their POS app crashed and went back to the desktop. I told her this and she kept telling me to put my card in and I told her a few times that it wasn't working. She got mad at me, muttered something under her mask, came around to restart the app like I was supposed to do it. Then I was finally able to complete the payment. I wish I could attach a photo because what prompted me to write this review is I took a photo of the back of my neck that's still hurting and it is very red right now and there's a bald patch where it rammed into the back of my neck just above my neck line.

1 rating

Your new app is wasting people’s time! I checked in online and the app says my stylist will be available in 45 minutes. 5 minutes later, I got a text saying my stylist will be ready in 15 minutes. I tried to get there in time but I live 20 minutes away. My check in was cancelled as soon as I got there. So I had to check in again. The wait was one hour long. I’m so pissed! The lady at Kapolei Sports Clips was super rude about it too. Her name is Kimy and could care less with what I have to say. She blamed it on the new app and just ignored me after I was still talking to her. I get that they might be busy but a little compassion would go a long way. I overhead her talking to someone on the phone and she had the same attitude. She said the wait time was one hour long and hung up the phone. Zero compassion or customer service. I’m super disappointed with Kimy and the app.

5 rating

Nat, at the kapolei store in Oahu Hi, was super friendly, professional and gave me one of the best haircuts every! Super great gal. GO SEE HER FOR A GREAT HAIRCUT!!! VERY HAPPY CUSTOMER. :-)

Rated 2.9 out of 5.0 based on 16 Client reviews

1
Finn H. | August 1, 2021 Stylist

"My stylist, Nawang, was very unprofessional and did a rush-job. She did not ask me for all the detai"

1
Christian B. | April 11, 2021 Service

"Your new app is wasting people’s time! I checked in online and the app says my stylist will be av"

5
Michael M. | December 3, 2020 Haircut

"Nat, at the kapolei store in Oahu Hi, was super friendly, professional and gave me one of the best h"

1
Darrell G. | August 24, 2020 Service

"Less than a week ago I called about 10:25 am to see if they had an 11 am availability. They said the"

1
Ash P. | July 5, 2020 Stylist

"Don't go to Gina. She literally ruined my son's hair and had the audacity to say that was what was o"

5
Robert K. | July 3, 2019 Haircut

"Lauren did a great job, very detailed and pleasant. "

1
Charlie C. | March 25, 2019 Overall Experience

"the Stylist Lauren t. Should start with a better attitude or shouldn’t work being a stylist at all t"

5
Kaimana F. | March 21, 2019 Overall Experience

"Went in for a haircut after a couple of months of not getting a haircut. Requested Nat who is very f"

1
kehau t. | March 17, 2019 Overall Experience

"this place was a dump...there was hair all over thw ground in the waiting area and on the counter wh"

5
Keoki K. | March 8, 2019 Overall Experience

"From walking into the door to getting walked out, I love everything about it. My stylist’s name is N"