Stylist Reviews For Sport Clips Haircuts of Kapolei

Every 4th of the month we go to Kapolei location for my son Ethan's and daughter Hailey's haircut. As a mother of three I was so happy of the results of how exactly they knew what they wanted. Both haircuts was on point. We would to thank Gina our stylist for an excellent service and job well done. ;)

My stylist, Nawang, was very unprofessional and did a rush-job. She did not ask me for all the details of how I wanted my hair like key points; sideburns, rounded or square back, etc... It became much worse during the actual haircut process when she jabbed me quite hard with the clippers in the back of my neck. She didn't apologize and just continued on. I stopped her and felt for any bleeding and she said there was no blood and continued. The pain got worse and I kept feeling that spot to make sure there was no blood. It's been a few hours since my haircut and the spot which got hit is still throbbing. Unfortunately it didn't get much better. Since she was rushing through the whole process, she didn't let the scissors close completely as she trimmed the hair and kept pulling hairs out as she went along. I also have fine hair which usually needs to be wet before trimming, as I have been told by other stylists, but she trimmed dry which irritated. During payment their POS app crashed and went back to the desktop. I told her this and she kept telling me to put my card in and I told her a few times that it wasn't working. She got mad at me, muttered something under her mask, came around to restart the app like I was supposed to do it. Then I was finally able to complete the payment. I wish I could attach a photo because what prompted me to write this review is I took a photo of the back of my neck that's still hurting and it is very red right now and there's a bald patch where it rammed into the back of my neck just above my neck line.

Don't go to Gina. She literally ruined my son's hair and had the audacity to say that was what was on his file. I double checked with the other stylist and his notes say way different than what was produced. Never again going to first available.