Third Party Reviews Reviews For Sport Clips Haircuts of Kapolei

If you can?t afford a haircut in HAWAII! Then I advise you to go buy your own clippers at Walmart. Staff is always amazing. Keep up the great work!

After looking at reviews I don?t even want to get close to this place lol ?????

This was my third time using this location and both prior times were good experiences or better, this time however it was terrible. I went on a Wednesday and checked in at 6:10 via the app and it quoted roughly 645 pm. I arrived around 6?0 and didn?t get seated into a chair until 7?5pm. I understand that it?s just an estimate but 50 minutes is a lot to be off when there were no specialized treatments, just haircuts prior to mine. It didn?t help that my eventual stylist Lauren T seemed to take a 20 minute break to text on her cellphone while ?cleaning? after I had already been 30 minutes past my quoted time. She also mentioned that they were short staffed when I sat down. The requested haircut wasn?t anything special, just an inch off the top and a #3 on the sides but she seemed to be rushing through it with no care at all. Repeatedly she caught my ears with the electric shaver as well as dug into my scalp and curves of my skull. Even she noticed it repeatedly saying ?I?m sorry? or ?I?m just beating you up?. She even hit me with the blow dryer at one point. None of this, however, seemed to slow her down or stop her from continuing her rushed pace. By the time I done at 7:55 and she attempted to show me her work, I was just eager to get out of the chair and get out of this shop. No upsells were offered and she started talking to her coworker about some fight she?d gotten into shortly before my haircut with her significant other (I?m assuming who she was texting). I understand waits happen and estimates can be wrong, sometimes even greatly. However there is no excuse for giving subpar treatment to someone paying for your service just because you want to leave or because something in your personal life went wrong. If you?re unable to give service then you should excuse yourself. I could have waited for the other stylist and been fine. I wasn?t fine with having my head abused and getting a bad cut (nothing major but there are noticeable areas of inconsistency). On top of it all, half of the haircut I was faced towards the door, not any of the many TVs showing the game (3/4 of the reason you come to sportclips over its competition). I will not be returning to this location.